The Role of Institutional Service Quality, Psychological Capital, and Altruism in Shaping Social Entrepreneurial Intentions

Abstract

ground: Social entrepreneurship has demonstrated significant potential to address economic and social problems across diverse contexts. Educational institutions can play a significant role in scaling up potential by instilling a social entrepreneurship intention among students. To inculcate this intention effectively, a more comprehensive understanding is needed, as previous research indicates that unidentified factors continue to drive social entrepreneurship intention. Objective: This research aims to further explore factors that impact sociopreneurial intention, particularly at the individual and institutional levels. Methods: Data were collected from undergraduate students at one university in Indonesia via an online survey. Five hundred twenty-three (523) valid responses were analyzed with partial least squares structural equation modeling using SmartPLS 3.0. Results: This study found that psychological capital and altruism significantly influence students’ intention to engage in social entrepreneurship. Institutional service quality significantly affects students' psychological capital, which in turn mediates its impact on social entrepreneurship intention. Conclusions: This research complements previous investigations into the antecedents of sociopreneurship intention by highlighting the roles of psychological capital, altruism, and institutional service quality. It implies that in addition to providing knowledge and skills in sociopreneurship, educational institutions need to enhance service quality to develop psychological capital and need to embed students’ altruism.