Effect of Total Quality Management Educational Program on Nurses' Commitment and Performance at Alrass General Hospital, Saudi Arabia

Abstract

Background: The total quality management educational program improves nurses’ commitment and performance by increasing their knowledge of quality principles, enhancing engagement and accountability, and promoting better adherence to standards, which leads to improved patient care and alignment with organizational goals.

Aim: The study aimed to evaluate the effect of the total quality management educational program on nurses' commitment and performance at Alrass General Hospital, Saudi Arabia.

Method: A quasi-experimental design with pre-test and post-test was utilized in conducting the study on 112 staff nurses. The study was conducted in all departments of Al-Rass General Hospital, Saudi Arabia. Three tools were used for data collection: Total Quality Management (TQM) Knowledge Questionnaire, Nurses’ Provider-Perceived TQM Questionnaire, and Multi-Dimensional Organizational Commitment Questionnaire. 

Results: The Total Quality Management (TQM) educational program demonstrated a significant positive effect on nurses’ commitment and performance at Alrass General Hospital. Nurses’ commitment levels showed a statistically significant improvement following the program, with the mean score increasing from 57.16 ± 23.19 pre-intervention to 69.94 ± 16.48 post-intervention (p < 0.001), and an improvement rate of 22.35%. 

Conclusion: The Total Quality Management educational program effectively improved nurses’ commitment and performance at Alrass General Hospital, demonstrating the positive impact of structured, quality-focused education on organizational attitudes and work outcomes. Continuous training and regular follow-up are recommended to sustain these improvements over time.